Refund Policy

Last Updated: October 21, 2026

All sales are final. Please review this policy carefully before placing an order.

All Sales Are Final

All purchases made through Hyrise are final.

We do not accept returns, exchanges, cancellations, or refunds for change-of-mind purchases or other non-defective products.

Defective, Damaged, or Incorrect Products

If your product arrives defective, damaged, or incorrect, please contact us as soon as possible at: support@hyrise.shop

Please include:

• Your order number
• A description of the issue
• Photos or videos showing the problem

Our team will review the request and provide the next steps.

Approved Exceptions and Refunds

If Hyrise approves a return or refund for a defective, damaged, or incorrect product, the item may need to be returned before a refund or replacement is issued.

If a refund is approved, it will be issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

Shipping Costs

Original shipping charges are non-refundable, and customers are responsible for return shipping unless the product is defective or incorrect.

Contact Us

For return or refund questions:

Email: support@hyrise.shop

Business Address: 3843 Union Rd, STE 15, Cheektowaga, NY 14225